Privacy / Disclaimer

Privacy Statement & Disclaimer

KaiLife Counseling Services LLC
Last Updated: June 1, 2025

Notice of Privacy Practices

This statement describes how information about you may be used and disclosed, and how you can get access to this information. Please review it carefully. By continuing to use this website, you acknowledge and agree to the terms outlined in this document.

1. Information We Collect

We may collect personal information when you interact with our website or practice, including:

  • Personal Identification Information: Your name, contact details (email address, phone number), date of birth, state of residence, and other identifying information you provide.

  • Website Usage Information: Data such as IP address, browser type, and page views, are collected automatically as you interact with our website. We may use cookies or similar technologies to enhance your experience.

  • Protected Health Information (PHI): If you become a client, we collect information related to your mental health care, treatment, and billing.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide, coordinate, and improve our mental health services.

  • To schedule appointments, send reminders, and manage billing and payments.

  • To enhance website functionality and customize content according to your interests.

  • To communicate with you about services, updates, and, with your explicit consent, marketing or research opportunities.

  • To comply with legal and regulatory requirements.

3. SMS/Text Messaging

By providing your phone number, you consent to receive SMS/text messages from KaiLife Counseling Services LLC via Simple Practice, the HIPAA compliant electronic medical records (EMR) platform that we use to manage our healthcare operations, for:

  • Appointment reminders

  • Administrative communications

  • Practice updates

Message frequency: Varies (typically 1–4 per month).
* Message and data rates may apply.
Opt-out: You may opt out at any time by texting STOP to +1.864.908.6928 or emailing info@kailifecounseling.com with the subject “STOP SMS”.
Help: For assistance, text HELP or contact us at the above email.

Clients can also manage communication preferences, including SMS opt-out, through the secure Client Portal.

4. Sharing Your Information

We will not sell, distribute, or lease your personal information to third parties unless:

  • You have provided explicit permission;

  • It is necessary for treatment, payment, or healthcare operations;

  • It is required by law (e.g., court order, public health reporting).

We may use your information to send you promotional information about third parties only if you have consented.

5. Data Security

We take the privacy and security of your personal information very seriously. Our practice uses industry-standard administrative, technical, and physical safeguards, including:

  • Encryption of electronic records and communications

  • Secure client portal access

  • Access controls for authorized personnel only

While no system is completely secure, we employ best practices to keep your information safe.

6. Your Rights

You have certain rights regarding your personal data and PHI, including:

  • Access: You may request to view or obtain copies of the information we hold about you (administrative fees apply).

  • Correction: If you believe any of the information we have is incorrect, you can ask us to correct it.

  • Deletion: Under certain conditions, you can request that we delete your personal information.

  • Restriction: You may request limitations on certain uses/disclosures as permitted by law.

  • Opting Out: You may opt out of non-essential communications (e.g. marketing emails or texts) at any time.

To exercise any of these rights, please contact us at +1.864.908.6928 or info@kailifecounseling.com.

7. Third-Party Websites

This website may contain links to third-party websites that we do not control. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

KaiLife Counseling Services LLC uses Simple Practice, a HIPAA-compliant electronic medical records (EMR) platform, to manage all patient health information (PHI), including the initial contact form, appointment scheduling, record keeping, payment collection, and telehealth sessions.
For Simple Practice’s privacy policy, visit: https://www.simplepractice.com/privacy/

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience. Cookies are small data files stored on your device. You may disable cookies through your browser settings, but this may affect some website features.

9. Updates to This Privacy Statement

We may update this Privacy Statement from time to time. Please review this statement periodically to stay informed about how we protect your information. Significant changes will be communicated as required by law.

Disclaimer

  • No Therapist-Client Relationship: Browsing this website or contacting us does not establish a therapeutic relationship. You will only be considered a client of KaiLife Counseling Services LLC after an in-person or telehealth session and mutual agreement to begin services.

  • No Medical or Legal Advice: This website is for informational purposes only. It does not provide therapeutic, medical, or legal advice. It also does not provide mental health diagnosis or treatment.

  • Limitation of Liability: We are not liable for any damages resulting from use of this website, third-party links, or technical errors despite reasonable safeguards.

  • Not to be Used for Emergency Situations: If you or others are in immediate danger or experiencing a medical or mental health emergency, call 911 immediately.

Contact Us

If you have any questions about this Privacy Statement and Disclaimer, or if you would like to exercise your rights regarding your personal information, please contact us at:

KaiLife Counseling Services LLC
230 Adley Way Greenville SC 29607
Phone: +1.864.908.6928
Email: info@kailifecounseling.com